USER SATISFACTION QUESTIONNAIRE (FOR GUESTS)

N.B: Please mark every answer with a cross. Should you need to add any other observations or comments please feel free to do so.

ADMITTANCE TO SAN NICOLA CENTRE
Your opinion on the courtesy shown by staff members during the admission in relation to the accommodation and well-being of the guest
Your opinion on the availability by the staff members to satisfy your needs
ASPECTS OF BOARD AND LODGINGS
Your opinion on comfort in your room and bathrooms
Your opinion on organization and efficacy of cleaning activities by the staff
Your opinion on the tranquillity of the environment (inside and outside)
Your opinion on the protection of confidentiality during medical visits and treatment
Your opinion on food quality
Your opinion on the safe keeping of your personal belongings
GENERAL WELL BEING SERVICE
After your experience, how would you judge staff members?
Your opinion on the organization of the activities that the multidisciplinary team assigned to you

Your opinion on the explanation received regarding therapeutic activities and how to carry them out:

CLARITY
EXHAUSTIVE INFORMATION
Your opinion on how often the staff members check and worry about your health condition(s)
Your opinion on the respect and courtesy received from staff members
Your opinion on the staff's willingness to listen
Your opinion on closeness, ability to reassure and make you feel comfortable
Did you feel comfortable sharing your experiences during group activities?
DISCHARGE FROM THE SAN NICOLA POST-TREATMENT CENTER
What is your general opinion on the organization of the centre in its entirety (timetable, availability etc...)
Are you satisfied with the information given by staff members on how to behave after the discharge and with the willingness shown by staff members in providing to your needs after being discharged?
Were the expectations you had on admission satisfied?

To submit your responses, click the "Submit" button.

Thank you for taking the time to complete the survey.